Partial outage - Taiwan and Hong Kong

Incident Report for AnyDesk

Update

Our engineering teams continue to work on the issue
Posted Apr 30, 2026 - 18:22 UTC

Identified

Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.
Posted Apr 28, 2026 - 11:59 UTC

Investigating

We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong.
Engineers are investigating and a further update will be provided once a root cause has been identified.

We apologise for any inconvenience caused.
Posted Apr 28, 2026 - 11:20 UTC
This incident affects: AnyDesk Global Network (Asia).