Partial outage - Taiwan and Hong Kong
Incident
Report for AnyDesk
Resolved
This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.
Update
Our engineering teams continue to work on the issue
Identified
Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.
Investigating
We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong.
Engineers are investigating and a further update will be provided once a root cause has been identified.
We apologise for any inconvenience caused.
Engineers are investigating and a further update will be provided once a root cause has been identified.
We apologise for any inconvenience caused.
This incident affected: AnyDesk Global Network (Asia).
