tag:status.anydesk.com,2005:/historyAnyDesk Status - Incident History2024-03-19T02:30:02ZAnyDesktag:status.anydesk.com,2005:Incident/202612202024-03-15T09:25:23Z2024-03-15T09:25:23ZMajor outage - Customer Portal (v2)<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:43</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:39</var> UTC</small><br><strong>Investigating</strong> - We currently face major with our Customer Portal (v2).<br />Our team is investigating the root cause at this moment.<br />As soon as we have identified the issue we'll apply a fix, follow this page to receive an update.<br />We're apologize for any inconvenience this may cause.</p>tag:status.anydesk.com,2005:Incident/202414032024-03-14T09:26:42Z2024-03-14T09:26:42ZMajor outage - Customer Portal<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:18</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>08:45</var> UTC</small><br><strong>Investigating</strong> - We currently face major with our Customer Portal.<br />Our team is investigating the root cause at this moment.<br />As soon as we have identified the issue we'll apply a fix, follow this page to receive an update.<br />We apologise for any inconvenience this may cause.</p>tag:status.anydesk.com,2005:Incident/202099792024-03-11T01:01:37Z2024-03-11T01:01:37ZMajor outage - My.AnyDesk II Customer Portal<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>01:01</var> UTC</small><br><strong>Resolved</strong> - We are pleased to announce that the issue with our My.AnyDesk II Portal has been successfully resolved. Our team has implemented the necessary fixes, and the portal is now fully operational. We appreciate your patience and understanding during this time. Thank you for your continued support.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Investigating</strong> - We are currently encountering significant issues with our My.AnyDesk II Portal, and our team is diligently investigating the root cause. <br />Rest assured, as soon as we identify the issue, we will promptly implement a solution. <br /><br />We kindly ask for your patience and encourage you to monitor this page for updates on our progress. <br />We sincerely apologize for any inconvenience this situation may cause.</p>tag:status.anydesk.com,2005:Incident/198579872024-02-26T21:38:27Z2024-03-10T23:52:27ZScheduled Maintenance for my.anydesk I & II: Monitoring<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>21:38</var> UTC</small><br><strong>Resolved</strong> - Client logins have been restored to full functionality. We will remain vigilant to ensure uninterrupted service. Thank you for your patience and cooperation.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Monitoring</strong> - All client logins are now available. We will continue to monitor the login functionality to prevent any further interruptions.<br /> <br />We appreciate your patience and understanding while we worked towards resolving this issue.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:15</var> UTC</small><br><strong>Update</strong> - The maintenance of systems is still ongoing to ensure that the client login will be available to all customers and users.<br />The client login functionality for SSO with IDP is restored.<br /><br />We apologize for any inconvenience caused by this issue.<br /><br />Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key<br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Update</strong> - my.anydesk I and my.anydesk II are available again, and you can use the AnyDesk client normally. Logging in to the client will be available once the maintenance is complete.<br />We apologize for any inconvenience caused by this issue.<br /> <br />Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key<br /> <br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>18:56</var> UTC</small><br><strong>Update</strong> - my.anydesk I and II are currently undergoing maintenance. You can still use the AnyDesk client normally. However, logging in to the client will only be possible once the maintenance is complete.<br />We apologize for any inconvenience caused by this issue.<br /> <br />Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key<br /> <br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:53</var> UTC</small><br><strong>Investigating</strong> - my.anydesk II is currently undergoing maintenance, which is expected to last for the next 48 hours or less. You can still access and use your account normally. Logging in to the AnyDesk client will be restored once the maintenance is complete. <br />We apologize for any inconvenience caused by this issue. <br /><br />Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key<br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p>tag:status.anydesk.com,2005:Incident/198164642024-01-29T14:50:36Z2024-01-29T14:50:36ZCustomer Portal Degraded Service<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:16</var> UTC</small><br><strong>Update</strong> - my.anydesk II is currently undergoing maintenance, which is expected to last for the next 24 hours or less. You can still access and use your account normally. Logging in to the AnyDesk client will be restored once the maintenance is complete. <br />We apologize for any inconvenience caused by this issue. <br /><br />Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key<br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>08:35</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>00:02</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>17:23</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>20:11</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>09:53</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>04:52</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:20</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>19:09</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:50</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>09:06</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>03:33</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>01:34</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>23:42</var> UTC</small><br><strong>Update</strong> - As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>21:34</var> UTC</small><br><strong>Update</strong> - In order to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk.<br /> <br />Please refer to the following article for assistance if necessary:<br />https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. <br /><br />We appreciate your patience and understanding as we work towards resolving this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:01</var> UTC</small><br><strong>Update</strong> - We are still working on the login problem with AnyDesk. This issue is affecting users who are trying to access their personal Address Book, use AnyDesk through login, and use custom builds that require front-end login for verification (such as the "Force User Login" option). Users are still able to access their personal Address Books by logging in to the my.anydesk portal. Moreover, customers can proceed activating the license by utilizing the license key found in their my.anydesk portal under the "License" tab. <br /><br />If you need assistance with either of these options, please refer to the following articles from our Help Center:<br /><br />How to Install a License Key: https://support.anydesk.com/knowledge/install-a-license-key<br /> <br />Address Book: https://support.anydesk.com/knowledge/address-books-management<br /><br />We sincerely appreciate your patience and understanding as we work diligently to resolve this issue. Your continued support is highly valued, and we are fully committed to delivering a solution as soon as possible.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Update</strong> - We are currently making every effort to tackle the login problem with AnyDesk. This issue is affecting users who are trying to access their personal Address Book, license the AnyDesk application through login, and use custom builds that require front-end login for verification (such as the "Force User Login" option). Users are still able to access their personal Address Books by logging in to the my.anydesk portal. Moreover, customers can proceed activating the license by utilizing the license key found in their my.anydesk portal under the "License" tab. <br /><br />If you need assistance with either of these options, please refer to the following articles from our Help Center:<br /><br />How to Install a License Key: https://support.anydesk.com/knowledge/install-a-license-key<br /> <br />Address Book: https://support.anydesk.com/knowledge/address-books-management<br /><br />We sincerely appreciate your patience and understanding as we work diligently to resolve this issue. Your continued support is highly valued, and we are fully committed to delivering a solution as soon as possible.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:03</var> UTC</small><br><strong>Update</strong> - We are continuing to address the ongoing login issues within AnyDesk, which are impacting access to personal Address Books for some users. Our dedicated team is actively investigating the root cause of this issue, and once identified, they will swiftly implement a solution. For real-time updates, enable notifications by clicking on 'Subscribe to Updates' in the top-right corner. We apologize for any inconvenience and appreciate your patience and understanding as we work towards resolving this matter.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>12:40</var> UTC</small><br><strong>Update</strong> - We are continuing to address the ongoing login issues within AnyDesk, impacting access to personal address books for some users. Our dedicated team is actively investigating the root cause, and upon identification, we will swiftly implement a solution. For real-time updates, please subscribe to notifications. We sincerely apologize for any inconvenience and appreciate your continued patience and understanding as we diligently work towards resolving this matter.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:53</var> UTC</small><br><strong>Update</strong> - We are continuing to address the ongoing login issues within the AnyDesk application, impacting access to personal address books for some users. Our dedicated team is actively investigating the root cause, and upon identification, we will swiftly implement a solution. For real-time updates, please subscribe to notifications. We sincerely apologize for any inconvenience and appreciate your continued patience and understanding as we diligently work towards resolving this matter.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:16</var> UTC</small><br><strong>Update</strong> - We are continuing to address the ongoing login issues within the AnyDesk application, impacting access to personal address books for some users. Our dedicated team is actively investigating the root cause, and upon identification, we will swiftly implement a solution. For real-time updates, please subscribe to notifications. We sincerely apologize for any inconvenience and appreciate your continued patience and understanding as we diligently work towards resolving this matter.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>Update</strong> - We are currently encountering login issues within the AnyDesk application, affecting access to personal address books for some users. Our team is diligently investigating the root cause, and upon identification, we will promptly implement a solution. To stay informed about updates, please subscribe to notifications. We sincerely apologize for any inconvenience and appreciate your patience and understanding as we work to resolve this matter.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:08</var> UTC</small><br><strong>Update</strong> - We are currently experiencing service degradation on our Customer Portal. Our dedicated team is actively investigating the root cause, and once identified, we will promptly implement a solution. Please stay tuned to this page for updates. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>18:54</var> UTC</small><br><strong>Update</strong> - We still currently face degraded service with our Customer Portal.<br />Our team is investigating the root cause at this moment.<br />As soon as we have identified the issue we'll apply a fix, follow this page to receive an update.<br />We apologize for any inconvenience this may cause.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Update</strong> - We currently face degraded service with our Customer Portal.<br />Our team is investigating the root cause at this moment.<br />As soon as we have identified the issue we'll apply a fix, follow this page to receive an update.<br />We apologize for any inconvenience this may cause.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>13:43</var> UTC</small><br><strong>Update</strong> - We currently face degraded service with our Customer Portal.<br />Our team is investigating the root cause at this moment.<br />As soon as we have identified the issue we'll apply a fix, follow this page to receive an update.<br />We apologize for any inconvenience this may cause.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>10:56</var> UTC</small><br><strong>Investigating</strong> - We are experiencing intermittent timeouts with our Customer Portal. We are currently investigating the issue. We apologize for the inconvenience this may cause.</p>tag:status.anydesk.com,2005:Incident/198479692024-01-28T02:36:28Z2024-01-28T02:36:28ZMajor outage - Customer Portal<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>02:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>01:10</var> UTC</small><br><strong>Investigating</strong> - We currently face major with our Customer Portal.<br />Our team is investigating the root cause at this moment.<br />As soon as we have identified the issue we'll apply a fix, follow this page to receive an update.<br />We apologize for any inconvenience this may cause.</p>tag:status.anydesk.com,2005:Incident/198070282024-01-24T02:33:12Z2024-01-24T02:33:12ZCustomer Portal Outage<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>02:33</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved, thank you for your patience.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>01:04</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring the results. <br />We're thanking you for patience and excuse any inconvenience this may have caused.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>21:52</var> UTC</small><br><strong>Identified</strong> - We identified the root cause and working on a solution. Our apologies for inconvenience that might have caused</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>21:46</var> UTC</small><br><strong>Update</strong> - We are still investigating the issue with our Customer Portal. We apologize for the inconvenience.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Investigating</strong> - Our Customer Portal is having problems with SSO and client login. We are currently investigating the issue. We apologize for the inconvenience.</p>tag:status.anydesk.com,2005:Incident/197946802024-01-22T17:46:07Z2024-01-22T17:46:07ZCustomer Portal Outage<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>17:46</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Monitoring</strong> - We have restored access to the Customer Portal. We are still seeing degraded and/or slow performance which we are still investigating. We apologize for the inconvenience.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>14:28</var> UTC</small><br><strong>Investigating</strong> - The Customer Portal is unavailable at this time. We are currently investigating the issue and working to recover this service. We apologize for the inconvenience this may cause.</p>tag:status.anydesk.com,2005:Incident/197794732024-01-21T01:59:03Z2024-01-21T01:59:03ZEmergency network maintenance<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>01:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>01:45</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>23:48</var> UTC</small><br><strong>Investigating</strong> - Currently we're performing emergency network maintenance. Existing connections should not be affected, however new connections won't be possible. Our apologies for any inconvenience it might have caused.</p>tag:status.anydesk.com,2005:Incident/194874672023-12-20T11:01:18Z2023-12-20T11:01:18ZGlobal network outage<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>09:21</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>09:20</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Investigating</strong> - We have a major outage of AnyDesk Global Network. We are doing everything possible to be back online as soon as possible</p>tag:status.anydesk.com,2005:Incident/189452512023-10-27T16:00:50Z2023-10-27T16:00:50Zmy.anydesk II inavalaibility<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>14:50</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:09</var> UTC</small><br><strong>Investigating</strong> - We are investigating the issue</p>tag:status.anydesk.com,2005:Incident/187397732023-10-10T08:19:49Z2023-10-10T08:19:49ZWeb-shop not operational<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>07:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>06:40</var> UTC</small><br><strong>Investigating</strong> - We currently face a major outage with our web-shop.<br />Our team is investigation the root cause at this moment.<br />As soon as we have identified the issue we'll apply a fix, follow this page to receive an update.<br />We're apologising for any inconvenience this may cause.</p>tag:status.anydesk.com,2005:Incident/185352682023-09-18T15:17:45Z2023-10-06T14:41:04ZGlobal Network emergency maintenance<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:47</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:11</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:52</var> UTC</small><br><strong>Investigating</strong> - We currently face degraded service with our AnyDesk Global Network.<br />Our team is investigation the root cause at this moment.<br />As soon as we have identified the issue we'll apply a fix, follow this page to receive an update.<br />We're apologising for any inconvenience this may cause.</p>tag:status.anydesk.com,2005:Incident/177206422023-06-29T20:07:27Z2023-06-29T20:07:27ZOnline shop is not accessible<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>15:08</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>14:39</var> UTC</small><br><strong>Investigating</strong> - Due to the issues with third-party provider, we're currently experiencing issues with our shop. We apologize for any inconvenience it may have caused</p>tag:status.anydesk.com,2005:Incident/176314292023-06-20T15:38:45Z2023-06-20T15:38:45ZCustomer portal emergency maintenance<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>14:38</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Scheduled</strong> - We are performing an emergency maintenance to fix a problem in our customer portal.</p>tag:status.anydesk.com,2005:Incident/175868522023-06-16T01:01:48Z2023-06-16T01:01:48ZGlobal Network emergency maintenance<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>01:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.<br />In an effort to act transparent we'll post a post-mortem in the coming days.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>00:03</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>23:10</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>23:09</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>21:26</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>21:17</var> UTC</small><br><strong>Investigating</strong> - We are performing an emergency maintenance to fix a problem in our global network. The existing connections will not be interrupted, but new connections will not be possible.
<br />Actual expected service degradation shall not be longer than 30 minutes.</p>tag:status.anydesk.com,2005:Incident/175445012023-06-12T20:25:13Z2023-06-12T20:25:13ZDegraded performance<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>20:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>18:55</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:18</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>07:06</var> UTC</small><br><strong>Investigating</strong> - We are experiencing some performance issues and working on a quick solution. We are sorry for any inconvenience that may have caused</p>tag:status.anydesk.com,2005:Incident/173467172023-05-24T03:00:31Z2023-05-24T03:00:31ZGlobal Network Maintenance<p><small>May <var data-var='date'>24</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>01:05</var> UTC</small><br><strong>In progress</strong> - We are performing system upgrades to improve service quality of our global network.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>01:04</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>01:03</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Scheduled</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p>tag:status.anydesk.com,2005:Incident/173341362023-05-24T00:00:26Z2023-05-24T00:00:26ZGlobal Network maintenance<p><small>May <var data-var='date'>24</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>22:12</var> UTC</small><br><strong>Scheduled</strong> - We are migrating our backbone to a new platform to improve service quality of our global network.<br />During this time we expect multiple shorter disruptions. Existing connections will not be interrupted, but new connections will not be possible. If you face any issue, please try again in a few minutes.</p>tag:status.anydesk.com,2005:Incident/173233422023-05-22T04:00:37Z2023-05-22T04:00:37ZGlobal Network maintenance<p><small>May <var data-var='date'>22</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>00:22</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>00:18</var> UTC</small><br><strong>Scheduled</strong> - We are performing system upgrades to improve service quality of our global network. The existing connections will not be interrupted, but new connections will not be possible. <br />This is the extension of our maintenance window, no downtime occurred until now</p>tag:status.anydesk.com,2005:Incident/173185262023-05-22T00:00:22Z2023-05-22T00:00:22ZGlobal Network maintenance<p><small>May <var data-var='date'>22</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>09:12</var> UTC</small><br><strong>Scheduled</strong> - We are performing system upgrades to improve service quality of our global network. The existing connections will not be interrupted, but new connections will not be possible. Actual expected service degradation shall not be longer than 30 minutes.</p>tag:status.anydesk.com,2005:Incident/172739342023-05-17T15:13:57Z2023-05-17T15:13:57ZEmergency maintenance ongoing<p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:07</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>12:27</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>05:07</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>04:36</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.anydesk.com,2005:Incident/172170812023-05-11T14:53:34Z2023-05-11T14:53:34ZPerformance degradation<p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:53</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. We apologize for any inconvenience it might have caused</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>11:05</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:26</var> UTC</small><br><strong>Investigating</strong> - Currently we're facing performance degradation and working on a quick solution. We apologise for any inconvenience it may have caused</p>tag:status.anydesk.com,2005:Incident/171371132023-05-07T02:00:21Z2023-05-07T02:00:21ZGlobal Network maintenance - Africa<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>22:53</var> UTC</small><br><strong>Scheduled</strong> - We are performing system upgrades to improve the service quality of our global network. There may be service interruptions during the maintenance window. If your connection is interrupted, please wait for a couple of minutes and try again.</p>tag:status.anydesk.com,2005:Incident/171371082023-05-07T02:00:20Z2023-05-07T02:00:20ZGlobal Network maintenance - Europe<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>22:52</var> UTC</small><br><strong>Scheduled</strong> - We are performing system upgrades to improve the service quality of our global network. There may be service interruptions during the maintenance window. If your connection is interrupted, please wait for a couple of minutes and try again.</p>