Resolved -
This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.
May 6, 08:51 UTC
Update -
Our engineering teams continue to work on the issue
Apr 30, 18:22 UTC
Identified -
Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.
Apr 28, 11:59 UTC
Investigating -
We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong.
Engineers are investigating and a further update will be provided once a root cause has been identified.
We apologise for any inconvenience caused.
Apr 28, 11:20 UTC