Scheduled Maintenance for my.anydesk I & II: Monitoring

Incident Report for AnyDesk

Resolved

Client logins have been restored to full functionality. We will remain vigilant to ensure uninterrupted service. Thank you for your patience and cooperation.
Posted Feb 26, 2024 - 21:38 UTC

Monitoring

All client logins are now available. We will continue to monitor the login functionality to prevent any further interruptions.

We appreciate your patience and understanding while we worked towards resolving this issue.
Posted Feb 01, 2024 - 17:07 UTC

Update

The maintenance of systems is still ongoing to ensure that the client login will be available to all customers and users.
The client login functionality for SSO with IDP is restored.

We apologize for any inconvenience caused by this issue.

Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key

We appreciate your patience and understanding as we work towards resolving this issue.
Posted Feb 01, 2024 - 06:15 UTC

Update

my.anydesk I and my.anydesk II are available again, and you can use the AnyDesk client normally. Logging in to the client will be available once the maintenance is complete.
We apologize for any inconvenience caused by this issue.

Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key

We appreciate your patience and understanding as we work towards resolving this issue.
Posted Jan 30, 2024 - 20:40 UTC

Update

my.anydesk I and II are currently undergoing maintenance. You can still use the AnyDesk client normally. However, logging in to the client will only be possible once the maintenance is complete.
We apologize for any inconvenience caused by this issue.

Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key

We appreciate your patience and understanding as we work towards resolving this issue.
Posted Jan 30, 2024 - 18:56 UTC

Investigating

my.anydesk II is currently undergoing maintenance, which is expected to last for the next 48 hours or less. You can still access and use your account normally. Logging in to the AnyDesk client will be restored once the maintenance is complete.
We apologize for any inconvenience caused by this issue.

Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key

We appreciate your patience and understanding as we work towards resolving this issue.
Posted Jan 29, 2024 - 14:53 UTC
This incident affected: Customer Portal.