Global Network emergency maintenance

Incident Report for AnyDesk

Resolved

This incident has been resolved.
In an effort to act transparent we'll post a post-mortem in the coming days.
Posted Jun 16, 2023 - 01:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 16, 2023 - 00:03 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 15, 2023 - 23:10 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 15, 2023 - 23:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 15, 2023 - 21:26 UTC

Investigating

We are performing an emergency maintenance to fix a problem in our global network. The existing connections will not be interrupted, but new connections will not be possible.
Actual expected service degradation shall not be longer than 30 minutes.
Posted Jun 15, 2023 - 21:17 UTC
This incident affected: AnyDesk Global Network (Africa, Americas, Asia, Australia, Europe).